Customer Operations Specialist with languages

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę! 

Responsibilities:

• Manage documentation and fulfillment processes for standard and programmatic solutions
• Communicate effectively with customers, partners, resellers, and internal teams
• Coordinate solution delivery and ensure alignment with Solution Design
• Maintain accurate sales volume forecasts and monitor supplier payments and targets
• Ensure compliance with internal policies and escalate design changes when needed
• Identify process improvement opportunities and apply business knowledge to solve issues
• Support Sales and Customer Relationship Managers in customer projects
• Use internal tools and systems to manage daily tasks efficiently
• Contribute to a positive customer experience and support the team as needed

Requirements:

• Proficiency in English at a minimum B2 level – required
• At least 2 years of experience in B2B customer service
• Knowledge of French, Portuguese, or Spanish
• Advanced knowledge of MS Office (including very good command of MS Excel)
• Proven ability to multitask and strong attention to detail
• Excellent communication skills (both written and verbal)

We offer:

• Employment in an international IT company
• Temporary employment contract
• Work in a supportive team and advanced onboarding training
• Hybrid work model from the Wrocław office (2 days in the office, 3 days remote)
• ManpowerGroup benefits package: access to MultiSport card, private medical care, group insurance, MyBenefit platform, and the ManpowerGroup Premium discount program offering deals on products and services from various companies, stores, sports facilities, theatres, and restaurants 

Temporary job offer.