Customer Master Data Manager

Your responsibilities:

• setting strategic direction for the Customer Master Data Management across the functional areas in Miele Sales Back Office and continuously improving MD processes;

• being a line manager for Master Data agents and Team Leads;

• working on alignment and buy-in for Master Data transformation initiatives across the Clusters in matrix organization as well as the transformation itself;

• serving as a bridge between HQ and SBO in Master Data topics;

• defining, maintaining and ensuring compliance standards and being responsible for defining and tracking KPI’s and SOP’s;

• putting in place relevant controls – designing, overseeing and serving as a point of contact for Internal Audit;

• engaging senior stakeholders (VP / SVP Finance, Data & Analytics, D&T, ERP program leads) to ensure understanding and alignment;

• supporting systems implementation through providing master data domain input and participation in implementations projects on various stages.

Our requirements:

• several years of experience in Master Data Management (SSC or GBS environment is an asset) and proven record of owning Customer Master Data domains;

• experience in leadership of remote / globally-distributed teams;

• experience in working with SAP or similar ERP systems in master data modules and prior involvement in large ERP implementations (SAP S/4HANA etc.);

• strong business acumen: ability to understand processes, decision trade-offs, commercial impact;

• excellent stakeholder management and communication skills; ability to influence and negotiate at senior levels;

• analytical mindset and familiarity with data management tools, dashboards, automation tools;

• process thinking: mapping, documentation (SOPs), optimization, standardization;

• experience with change management, process redesign methodologies;

• University degree, preferably in Data Management, Business Administration, Information Systems or similar.