Sales Back Office Team Leader

Responsibilities:

• managing Sales Back Office team (~10 employees) covering Spain, Portugal, Greece and Italy;

• developing the team considering team members’ skills and business needs while fostering high employee engagement and empowerment;

• driving harmonization, standardization and excellence in processes within own team and across whole group;

• ensuring achievement of performance targets and KPIs; check and improve work results;

• build strong relations with customers by proper communication, execution of services with proper quality and quantity, manage and follow up on operational topics;

• setting clear goals for the team consistent with the company's strategy;

• ensuring controls and compliance with the requirements in daily operations within the team;

Requirements:

• experience in leadership position in sales back office / sales / customer service (experience in working in SSC and matrix structure as an advantage);

• fluent written and oral communication in English (Spanish or Italian language skills would be a huge advantage);

• experience in working with SAP would be a big advantage;

• positive outlook and ability to manage complexity, good organization skills;

• customer-centric mindset with strong quality awareness, excellent communication skills, and ability to collaborate effectively in cross-cultural teams;

• results-driven and proactive, with the ability to make quick decisions and deliver within tight deadlines;

• practical experience in using AI tools in everyday work;

• strong critical thinking and problem-solving skills, solution-focused, and open to change and continuous improvement.