Sales Operations and Technology Manager

🚀 Join Our Team: Sales Operations and Technology Manager

Hey, we’re Mozaiq, a fast-growing team with roots in the US and Europe. We specialize in building amazing and incredible global teams that work cohesively together to provide support for some of the most sophisticated marketing organizations, typically in the tech industry. By joining our team, you’ll become part of an exceptional group of professionals, have the opportunity for professional growth, and play a key role in creating incredible things.

About the Role:

The Sales Operations and Technology Manager is a pivotal role designed to bridge the gap between sales strategies and operational execution through the innovative use of technology. This position is responsible for managing and enhancing our clients' sales technology stacks, driving the adoption of new technologies within the sales team, optimizing sales operations for efficiency and effectiveness, and supporting the overall sales strategy and methodology. Working closely with stakeholders across the GoToMarket team this role will ensure that our sales technology and operations are seamlessly integrated into our go-to-market strategies to drive growth and improve customer engagement. The ideal candidate is not afraid of change, has an aptitude for bringing structure without losing velocity, approaches problem-solving with a technical mindset, and enjoys using technology, tools, and processes to drive revenue.

Key Responsibilities:

• Develop and execute a strategic plan for sales technology that aligns with the company's go-to-market strategy and objectives.
• Track and report on key metrics to measure the effectiveness of initiatives and their impact on revenue and customer experience
• Identify and implement process improvements and technology solutions that enhance sales reporting, operational efficiencies, and overall sales effectiveness.
• Partner with sales enablement to drive the adoption of new technologies, ensuring that the sales team has the tools and training needed to succeed.
• Serve as the lead for sales technology management, including selection, implementation, and maintenance of tools such as CRM systems (e.g., Salesforce), sales engagement platforms, and analytics solutions.
• Collaborate with cross-functional teams to support sales strategy and methodology, providing insights and technology solutions that improve sales workflows and customer interactions.
• Monitor and analyze sales operations metrics to identify trends, forecast needs, and develop strategies to improve sales performance and funnel velocity.
• Drive strategies to improve conversion rates through tactics like AI integration, process refinement, and other pilot programs
• Follow trends in technology and new solutions that should be further explored

Qualifications:

• 6+ years of experience in sales, or revenue operations, preferably at SaaS companies – experience marketing to B2B SMB audiences is a plus!
• Strong understanding of sales processes, technology, and best practices, with experience managing CRM systems (e.g., Salesforce) and sales engagement platforms.
• Technical acumen with deep knowledge of best practices, sales, account management, and marketing tools. Specifically: Salesforce, Sales Engagement Technology (Outreach, Qualified, ChiliPiper, Lead Routing Tools) Analytics solutions, and familiarity learning new technologies as needed.
• Strong analytical skills and experience with data-driven decision-making.
• Excellent leadership and communication skills, with the ability to collaborate effectively across teams and levels.
• Strong project management skills, with the ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Innovative thinker with a continuous improvement mindset, always looking for ways to leverage technology to enhance sales performance and efficiency.

Why Mozaiq?

• Global Family: We’re a tight-knit and diverse group, representing multiple nationalities and cultures. Working with us means joining a global family that supports and learns from each other.
• Passionate Work: We’re passionate about what we do, and we’re committed to delivering exceptional work that makes our clients shine.
• Inclusive Culture: Our culture is inclusive, diverse, and always evolving. We believe in fostering an environment where everyone can thrive, learn, and grow.

Benefits (dependent on your country):

• Work from anywhere culture
• Flexible time off policy
• Ample paid leave
• In-person team-building vacations
• Supplemental healthcare insurance coverage
• Subsidized Sports and fitness membership

The work is remote as our team is spread across the continents. We are open to flexible hours, however we may need you to be online between 18:00 and 20:30 CET (as part of the marketing team is US based, 6-9 hours behind).