CRM Specialist (Email Marketing & Automation)

➡️ABOUT US

MYCS is an international company dedicated to transforming how people design and experience furniture. With a presence across Germany, France, Austria, and Switzerland, we focus on empowering customers to create furniture tailored to their needs and style.

At MYCS, we don’t just create furniture—we create opportunities for our employees to grow, innovate, and thrive. Join us, and be part of a team that’s shaping the future of customizable furniture.

💡WHAT YOU WILL DO

As a CRM Specialist at MYCS, you’ll play a crucial role in enhancing customer satisfaction and retention through effective email marketing and CRM strategies. You will:

• Plan, execute, and optimize CRM campaigns to ensure high engagement and conversion rates.
• Collaborate on briefings and content preparation with cross-functional teams to align with MYCS’s brand and goals.
• Create mass and automated email campaigns using advanced CRM tools such as Mailchimp and CrossEngage.
• Manage routine CRM tasks and processes, ensuring regular campaigns and communications are delivered on time.
• Maintain data quality, segmentation accuracy, and compliance with privacy regulations.
• Perform repetitive tasks with meticulous attention to detail, such as data entry, segmentation updates, and campaign setup.
• Conduct A/B tests and use insights for campaign optimization.
• Monitor customer feedback and adapt CRM strategies to improve satisfaction and loyalty.

✅WHAT YOU BRING IN

To succeed in this role, you should have:

• 2+ years of experience creating and implementing email marketing campaigns.
• Knowledge of marketing best practices in email marketing and marketing automation.
• Hands-on experience with marketing automation tools (experience with Mailchimp or CrossEngage is a significant advantage).
• Proficiency in Microsoft Excel (intermediate level required).
• Basic knowledge of HTML (a plus but not mandatory).
• Very good English skills for daily communication across departments.
• An analytical, detail-oriented, and proactive attitude that ensures high-quality work.

🏆WHAT WE PROVIDE

At MYCS, we empower our employees by fostering growth, flexibility, and a supportive work environment.

Development Opportunities:

• A structured onboarding program, including a buddy system for guidance.
• Continuous learning through development opportunities tailored to your needs.
• Your voice matters—we encourage your input to shape the future of MYCS.

Flexibility & Freedom:

• Choose the work setup that suits you: hybrid or on-site options
• Flexible working hours to balance your personal and professional life.
• Autonomy in your role, with opportunities to make a tangible impact.

Culture & Wellbeing:

• A diverse team that values respect, humor, and mutual support.
• A strong focus on physical and mental well-being, ensuring a sustainable work-life balance.
• Team-building events to foster connection and collaboration.