Customer Support Advisor

NapoleonCat is a B2B SaaS social media marketing startup with customers on seven continents. We help brands conquer social media by offering marketers an array of tools for social customer care, analytics and reporting.

Are you a people-centric problem solver with excellent English?

Do you want to expand your skill set in a dynamic startup environment?

Join our awesome team and help our social media marketing SaaS customers grow across seven continents!

As a Customer Support Advisor at NapoleonCat you will:

• Provide technical and non-technical support to our customers from around the world.
• Assist customers with their problems through chat.
• Provide technical support to our Sales Team by solving client needs through video demos.
• Manage tickets and collaborate with the R&D and Product Teams to ensure that our technical needs are addressed.
• Participate in beta tests of new platform functionalities.
• Proactively collaborate with other NapoleonCat teams to provide the best technical experience for our customers.

We’re looking for:

• We're looking for at least 12 months of experience in chat support or customer service, ideally in IT, SaaS or e-commerce.
• You should be a technical or analytical person capable of solving complex problems.
• Excellent proficiency in both written and verbal Polish and English.
• Strong written, verbal, and interpersonal communication skills.
• A thorough understanding of business and customers, and the ability to combine these two areas.
• Willingness and ability to learn new tools and processes - we use a stack of business tools to manage and automate our work.
• A proactive approach and curiosity to learn more about the industry, product, and customers.
• Social media knowledge is a plus.

Perks of the job:

• Working in a fast-paced, internationally growing business.
• Access to private healthcare and a self-development budget.
• Performance bonus in addition to a competitive salary.
• Remote work.

Let’s meet up, chat, and get to work! 🙂

Make sure to add the following disclosure to your resume:

„I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation​)”.