Financial Products Support Analyst

Why Nasdaq

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

What you will do

• Handle customer-reported defects: reproduce issues, create tests, report internally, explore workarounds, support engineering, test fixes, and schedule delivery.

• Advise on Calypso usage and setup, share known solutions, and manage client environments in the Nasdaq support lab.

• Work with Engineering, QA, Product, and Customer Success to resolve issues and improve the product.

• Learn new features, share insights, and suggest enhancements to improve customer experience.

• Help build tools and processes that boost support efficiency and customer satisfaction.

What We Expect

• University degree in Business / Finance / Engineering etc. or equivalent experience

• Proven background in QA or software support for financial systems.

• Experience in capital market products (e.g. FX, FXD, IRD, Bonds, Liquidity/Treasury), pricing, valuations, and position management.

• Excellent language skills in written and spoken English

• Familiarity with tools and technologies like Jira, SQL, Excel.

• Determined, quick learner, and effective team player.

What do we offer!

• Annual monetary bonus

• Vesting Nasdaq Restricted Stock Units (RSU) for all employees

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Flexible health Insurance program

• Flex day program (6 days a year)

• Internal mentorship program – get a mentor or become one

• Opportunities to grow horizontally or vertically in the organization

• Wide selection of online learning resources, e.g Udemy, O‘Reilly

Does this sound like you?

This is a full-time permanent position located in Wroclaw. The company allows the flexibility to work half a week on-site and remotely (Hybrid model). As the selection and interview process is ongoing, please submit your application in English as soon as possible. A valid work permit for the EU is required.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.