NAMER Retail Key Accounts Solution & Service Billing

Title: NAMER Retail Key Accounts Solution & Service Billing 

Location: Warsaw office (onsite)

Job Overview:

Responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include sales, account support, Customer operations. CIS will also interface closely with outsourced order management resources to fulfill order booking and billing process.

Responsible for the following major activities:

• Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations)
• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system)
• Adhering to the procedures in compliance with NCR policies
• Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
• Archiving and record retention in accordance with NCR policies and NCR practices
• Providing internal and external audit support as requested

Qualifications:

Basic Qualifications

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Language skills (English)

Preferred Qualifications

• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills