Account Manager

Join our team at Piwik PRO, where we develop a privacy-focused analytics suite used by organizations around the globe. As an Account Manager, you'll play a key role in building strong, long-term relationships with our clients - all while collaborating with experienced professionals and having a real impact on the direction of our product. 

Your responsibilities will include:

• Take care of existing clients 

• Support them in getting the most out of our platform 

• Build long-term partnerships, understand client needs, and advise them on use cases 

• Spot opportunities for upsell and cross-sell within client organizations 

• Handle contract renewals and prepare tailored commercial proposals 

• Negotiate deals and close agreements based on client-specific sales plans 

• Act as the go-to escalation point for business-related issues 

• Coordinate with internal teams (Customer Support, Product, Implementation) 

• Collaborate with Product and Marketing teams to advocate for client needs

We need you to have: 

• Excellent command of English (C1); German or French is a big plus 

• Outstanding communication and relationship-building skills

• Experience in account management, customer service, or enterprise software sales (min. 1 year) 

• Commercial acumen and negotiation skills 

• Ability to understand business needs and propose value-adding solutions 

• Strong organization skills

• Willingness to learn technical details of our product 

• Exceptional time management skills

We’d love you to have: 

• knowledge of digital marketing, web analytics, or marketing tools 

• experience in Customer Support, Technical Support, Sales, or Implementation 

What to expect after submitting your resume:

• Introduction call with hiring manager (30 min.)

• Role-play interview with manager and account manager (90 min.)

• Decision and feedback