Customer Engagement Head

Responsibilities:

• Develop and execute global sales strategies for medical and pharmacy channels.

• Align regional goals with corporate strategy and market dynamics.

• Optimize go-to-market approaches for Rx & OTX customer engagement.

• Lead cross-functional collaboration across marketing, medical, regulatory, and market access.

• Build and manage high-performing international sales teams.

• Define KPIs to track performance and ensure accountability.

• Promote a culture of excellence, innovation, and compliance.

• Drive Customer Engagement Transformation, including segmentation, targeting, and pricing excellence.

• Lead omnichannel strategy development and implementation.

• Integrate digital, in-person, and remote channels to enhance customer experience.

• Adopt innovative tech to boost sales force effectiveness.

• Provide performance insights to executive leadership.

• Analyze market trends and sales data to guide strategy.

• Lead forecasting and budgeting for sales.

• Improve S&D ROI (~€150M scope) via efficient resource and territory management.

• Establish Gross to Net P&L standards for Polpharma Group.

• Implement digital tools and CRM systems to boost productivity.

• Ensure compliance with international pharma regulations.

Requirements:

• Proven ability to lead diverse commercial teams

• Strong interpersonal and communication skills with executive presence.

• Deep understanding of pharmaceutical sales dynamics, especially in medical and pharmacy channels.

• Experience with product launches, lifecycle management, and market access strategies (min 5 years of sales and marketing experience in pharmaceutical company mandatory)

• Strong analytical skills to interpret complex data and market insights.

• Strategic mindset with the ability to translate vision into actionable plans.

• Familiarity with international pharmaceutical regulations.

• Commitment to ethical standards and compliance in sales practices.

• Experience with CRM platforms, sales analytics tools, and digital engagement strategies.

• Ability to drive digital transformation within the sales force & marketing function

• Fluent English. Additional CEE language (Russian) will be a plus.

Benefits:

• Stable employment in a modern and dynamically developing pharmaceutical company operating in international markets

• Employment contract

• Company car or car allowance

• Private medical care

• Life insurance

• Employee Pension Program (after 3 months of employment)

• Lunch card (350 PLN/month)

• Co-financing for the Multisport card

• Cafeteria system (cinema, theater tickets, shopping vouchers, etc.)

• One additional day off annually

• Training and development opportunities to grow your professional competencies

The Customer Engagement Head will lead and optimize the global customer engagement strategy, including medical and pharmacy sales forces, to drive sustainable revenue growth, market penetration, and customer satisfaction across all Polpharma markets. This role plays a key part in transforming go-to-market strategies and ensuring alignment across sales, medical, pharmaceutical, and marketing functions (Rx & OTX).Reporting to the International Rx Growth Head, you will act as the functional leader of customer engagement at the group level, ensuring strategic alignment between global direction and local execution, and collaborating across commercial functions to enable profitable growth.

This is a group-level role, operating across multiple markets and business units, with strategic impact on the entire organization.