Customer Care Representative with Norwegian Language (m/f/d)

Customer Care Representative with Norwegian Language (m/f/d)

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

Then you have a great opportunity because we are looking for a Customer Care Representative with Norwegian language to join our team.

Location & commitments:

• Full-time job, open-ended contract after 3 months trial period,
• Warsaw (office at Konstruktorska street),
• hybrid model (once per month from office).

Description of the position:

IMPACT starts with us: Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

For the Nordics countries we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland. This team is based on empowerment, trust, pragmatism and accountability and go together with a strong result, people and development orientation.

For this team we are currently looking for Customer Care Representative – Norwegian Language. 

Customer Care Representative with Norwegian is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web and portals for both Schneider Electric customers and partners.

Your IMPACT:

• Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,
• support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),
• manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed,
• maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden,
• pro-actively interact with customers and Supply Chain regarding order management and follow-up,
• register of all customer interactions in CRM system and create order in SAP,
• support in (new) digital tools & projects and actively promote those to customers,
• be the the back-up for colleagues in the other Nordics teams if and when needed.

Your Profile:

• Bachelor’s degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,
• excellent communication skills,
• strong Service and team-oriented attitude, with a problem-solving mindset,
• ability to learn quickly and general interest in learning technical and digital concepts,
• ability to work in a dynamic and changing environment,
• flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,
• call center or customer service experience is an advantage,
• working experience/background/education in electrical field is a distinct advantage,
• knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:

• Fluency in English and NORWEGIAN (verbal and written).

Please take into account that if you are not a European citizen, we will need the following documents: “Karta Pobytu” TRC with positive decision/student visa, passport, confirmation from your University in Poland that you are a current student and a PESEL number.

If you are not a Polish citizen – passport, PESEL number and confirmation from your University in Poland that you are a current student, will be needed.

Our Offer:

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
• ONBOARDING TRANINGS to help you find your way in our company,
• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
• BENEFITS FOR EMPLOYEES’ CHILDREN from the company's social fund,
• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,
• RECOGNITION - points that can be exchanged for various products and services,
• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year,
• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,
• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company.

At Schneider Electric, we place particular emphasis on ethics in the workplace and compliance with the law and internal regulations. That is why, already at the recruitment stage, we want to assure future employees that they can count on full protection in the event of reporting irregularities. Our company has a confidential and anonymous system for reporting violations of the law, described in the 'Whistleblowing Policy'. It is available at: https://www.se.com/ww/en/about-us/sustainability/responsibility-ethics/trustline/. This system has been designed to ensure full discretion and protection of the data of reporting persons. Thanks to this, every employee has the opportunity to report violations without fear of reprisals or unpleasant consequences. We encourage you to use this channel to report irregularities that may affect the functioning of the company and the well-being of our employees.