Internship in Customer Service with Finnish Language (m/f/d)

Great People make Schneider Electric a great company.

This sounds exciting! 🌟 You have a chance for a paid internship in an international company, where you will gain invaluable experience and develop your professional skills! Join our dynamic Customer Service Team and give your professional career a great start! 🚀 Interested?

Location and general conditions:

• Paid & flexible internship, min. 25 hours per week, contract of mandate,
• Warsaw (office at Konstruktorska Street),
• hybrid model possible after achieving independence,

IMPACT starts with us!

Your IMPACT:

• Update contents of CRM system and create order in SAP,
• support customers for pre-sales and after sales questions (e.g., product price and availability questions, order inquiry),
• processing EDI orders and following up on EDI errors with the relevant stakeholders,
• handling of specified return orders in SAP,
• support in (new) digital tools & projects and actively promote those to customer,
• be the cross-country back-up for colleagues in the other Nordics teams when needed,
• other administrative and ad-hoc tasks.

Your Profile:

• Student status, preferably of Bachelor’s degree in Business Administration, Logistics, Commercial or related field,
• some relevant working experience in a (technical) customer service, logistics or call center environment will be an asset,
• excellent communication skills,
• strong service and team-oriented attitude, with a problem-solving mindset,
• ability to learn quickly, whilst working in a dynamic and changing environment,
• knowledge of and experience in SAP and CRM (Salesforce) is an asset.

 Languages:

• English – fluent (verbal and written).
• Finnish – fluent (verbal and written).

Please take into account that if you are not a European citizen, we will need the following documents: “Karta Pobytu” TRC with positive decision/student visa, passport, confirmation from your University in Poland that you are a current student and a PESEL number.

If you are not a Polish citizen – passport, PESEL number and confirmation from your University in Poland that you are a current student, will be needed.

What will you get?

✔️ PAID INTERNSHIP: under the supervision of a mentor in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share.

✔️ FLEXIBILITY: flexible working time - possibility of combining internship with studies.

✔️ DEVELOPMENT: Gain valuable experience with supportive ONBOARDING and access to extensive TRAINING and STUDY FUNDING.

✔️ WELL-BEING SUPPORT: Access Employee Assistance Program, access to Multisport card and enjoy 1 fully paid day of well-being break.

✔️ CAREER ADVANCEMENT: Engage in diverse projects, language use, and tailored training for personal growth.

✔️ RECOGNITION and REWARDS: Earn points for recognition, participate in CSR/SUSTAINABILITY projects, and referral bonuses.

✔️ INCLUSIVE CULTURE: Work in a diverse, welcoming environment with no formal dress code.

✔️ SUSTAINABILITY: 1 fully paid day for volunteering actions.

Let us learn about you! share your CV (in English) with us.

At Schneider Electric, we place particular emphasis on ethics in the workplace and compliance with the law and internal regulations. That is why, already at the recruitment stage, we want to assure future employees that they can count on full protection in the event of reporting irregularities. Our company has a confidential and anonymous system for reporting violations of the law, described in the 'Whistleblowing Policy'. It is available at: https://www.se.com/ww/en/about-us/sustainability/responsibility-ethics/trustline/. This system has been designed to ensure full discretion and protection of the data of reporting persons. Thanks to this, every employee has the opportunity to report violations without fear of reprisals or unpleasant consequences. We encourage you to use this channel to report irregularities that may affect the functioning of the company and the well-being of our employees.