Senior Credit Controller

Who We Are

We are a remote-first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.

With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline, and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitize workflows. We are The Intelligent Marketplace for Fixing Freight. To understand more about us, please visit https://www.sea.live/

Key duties

• Credit control and cash management for the Group’s Technology segment, Sea.
• Accurately creating and issuing sales invoices to ensure timely and correct billing.
• Developing client relationships and assisting in answering client queries related to invoicing, ensuring customer satisfaction.
• Producing ad-hoc reporting for clients to provide necessary financial insights.
• Supporting the sales team with CRM-based queries to enhance customer relationship management.
• Preparing weekly and monthly debtor reports for management to keep track of outstanding payments.
• Assisting customers in financial hardship by providing options and solutions to reduce their arrears and improve their financial situation.
• Blocking or unblocking customer accounts and analysing the customer's situation, explaining detected discrepancies and inconsistencies to maintain accurate records.
• Involvement in the adaptation and development of existing tools to accommodate changes resulting from new projects, ensuring tools remain effective.
• Ensuring day-to-day service delivery targets are met by dealing with all queries and requests in a timely, professional, and consistent manner.
• Accurately recording all contact interactions on systems in line with expected processes to maintain comprehensive records.
• Identifying and supporting continuous changes and improvements within the business to enhance efficiency and effectiveness.
• Challenging the status quo and driving automation and efficiency to streamline operations.
• Developing and maintaining strong relationships within the business across multiple jurisdictions to foster collaboration and support.
• Fulfilling any additional or ad-hoc duties as required to meet the needs of the business, ensuring flexibility and responsiveness.

Candidate requirements

Experience

• Minimum two years of credit/collections experience in corporate, high-volume environments.
• Experience with one of the leading Credit and Collections Management Software would be beneficial but not essential.
• Experience with accounting packages such as Workday and Xero would be beneficial but not essential.

Skills

• Strong analytical, statistical, and problem-solving skills, with the ability to work with data, generate reports, and explain discrepancies in an inquisitive manner.
• Excellent data entry skills, attention to detail, and the ability to execute various processes while adhering strictly to all guidelines.
• Proficiency in Excel is essential.
• Ability to cooperate, negotiate, and reach compromises effectively.
• Self-motivated and self-confident with excellent interpersonal skills.
• Ability to multitask and work to tight deadlines in a complex, dynamic, and changing environment.
• Fluent in English with a minimum of C1 English level.

Attributes

• Customer-oriented attitude.
• Good academic background.
• Efficient in handling a complex, dynamic, and changing environment.

What you can expect

Despite our dynamic growth, we managed to maintain a relaxed and enjoyable atmosphere of a tightly knit team that can implement complex projects comprehensively and effectively. Each of us knows what is expected from us and has adequate space and freedom of action. The actual work is important, but it’s also essential for us at Sea that we all stay happy, relaxed and motivated. That’s why we provide a wide range of benefits to all our employees:

• Private medical care (Luxmed)
• Voluntary group life insurance
• MyBenefit or Multisport card
• Language courses (English and German)
• Mentoring program and numerous internal pieces of training
• Employee referral program
• Paid days off from services (B2B)
• A paid day off to care for your health - “Dzień na U”
• Integration events, joint company trips, birthday celebrations and many other

What we offer

• Salary: 7 000 - 9 500 PLN/month UoP
• Flexible working hours
• You choose how you work - from our office in Poznań or remotely from home, or like most of us, work hybrid
• Strong focus on growth, interesting projects & people who enjoy working with each other!