Customer Support Agent

In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.

What You Will Do

• handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality

• prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)

• analyze tickets to identify automation candidates. Support routing and classification logic and prompt design

• monitor automation outcomes and recommend enhancements. Contribute to recurring reporting and simple dashboards

What You Bring

• 1–3 years in support/service operations or a related customer-facing role; strong English skills

• customer-first mindset with solid Process adherence and attention to detail

• analytical curiosity and ability to recognize patterns and propose improvements

• working familiarity with basic automation concepts/tools and willingness to learn prompt engineering