Junior Service Analyst with German

We are looking for Junior Service Analyst with German to join Sopra Steria Polska for one of our projects for German clients.

Responsibilities:

• Receiving and resolving incidents (by telephone, e-mail or in the form of notifications - so-called "alerts") regarding hardware and applications
• Following instructions when dealing with incidents
• Communicating with users in German and English
• Escalating more complex problems to the 2nd line of support
• Collaborating with other technical teams
• Performing daily activities as scheduled (sending reports, sorting and verifying emails, etc.)



We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.



Requirements:

• Knowledge of German and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift Hours



What we offer:

• Interesting projects
• Private medical care
• Access to Worksmile platform (platform with various benefits)
• Possible group life insurance
• Co-financing of Medicover Sport
• Workation
• Internal and external trainings, certifications and participation in conferences

If you would be interested in learning the details about the project I am mentioning here and taking part in the recruitment process - then I encourage you to send a CV containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”