Trainer - Afternoon Shift

Position Objective

The Trainer independently delivers the standardized Onboarding CX Core Curriculum and executes ILT sessions during New Hire Onboarding as directed by Enablement Partners. This role facilitates structured learning experiences, tracks trainee performance, and contributes to ongoing training delivery with consistency and quality.

Responsibilities

Onboarding & Training Execution

• Independently facilitates the standardized Onboarding Core Curriculum for new hires.

• Deliver ILT sessions during Weeks 2–4 as deployed by Enablement Partners, covering role-based and operational content.

• Facilitate hands-on exercises, simulations, and scenario-based learning activities.

• Track trainee progress, milestones, and provide structured performance feedback.

Ongoing Training & Development

• Deliver ongoing training programs and skill development workshops as needed.

• Update content to reflect process improvements, QA findings, and SME input.

Cross-Functional Collaboration

• Collaborate with SMEs, WFM, and department leads to ensure training meets operational goals.

• Communicate progress and performance observations to stakeholders.

Continuous Improvement & Feedback

• Gather and analyze trainee feedback to improve training effectiveness.

• Recommend enhancements to content, delivery methods, and training workflows.

• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

• Availability for afternoon shift (14:00–22:00 PL time)

• Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)

• 2 – 5 years of professional experience in customer success or related roles

• Fluent Polish and strong English communication skills (written and spoken)

• Proven knowledge of training facilitation and group engagement techniques

• Hands-on experience with adult learning theory and instructional delivery

• Demonstrated ability to conduct learning needs analysis and support assessments

• Effective feedback and coaching techniques

• Familiarity with LMS platforms and content management tools

• Documentation and progress tracking

• Cross-functional collaboration and communication

Here’s a bit about what we have to offer

• Competitive pay: 8 000 - 11 000 PLN gross on CoE

• Fully paid private healthcare in LuxMed

• Access to the Worksmile platform with a monthly top-up

• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week

• A laptop and essential work equipment provided by the company

• New, modern, bright and comfortable office space in the city centre

• Access to the company’s library

• Great working atmosphere

• Chill out room with a PlayStation and games

• Free snacks and beverages in a kitchen

• Company parties and social activities

• Employee referral program

• Relocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address: poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu: poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie: https://pl.spoton.com/privacy-and-cookies-policy.