Customer Success Agent

Who we are: 

We are a software that helps influencers and marketing agencies make more money from all their social media accounts. 

Who are we looking for?

We are looking for someone who can adapt to different people and love to help others solve their problems. 

Therefore don't care if you already worked in a customer support role. 

As long as you can adapt to different people and love to help others solve their problems. 

Mistakes or a lack of technical knowledge are not a problem for us - it's only a problem if you like to make excuses, can't accept feedback or are not ready to learn something new

We are willing to take on ambitious students who have the inner drive to help others as their job 

💪 Our requirements:

• Fluent in written and spoken English 
• Ability to deal with more critical and direct requests 
• Ability to multitask and prioritize tasks
• Willingness to learn and accept feedback
• Strong ability to work in a team 
• Willingness to work a fixed shift

🎯 What are you going to do?

You will mainly receive, process and resolve incoming customer inquiries in writing. 

In addition to the customers, you will also be in direct contact with the other colleagues in the Support team and our Development department. 

You will monitor and track the requests, analyze problems that occur frequently and communicate them to your team. 

📈 What we offer:

• A very good salary, especially for students
• Extremely young mixed team 
• A modern Office with many facilities 
• Willingness to pay large bonuses for high performance

🚨 VERY IMPORTANT:

We help you every step of the way. 

The variety of requests and daily contact with different people means you can develop quickly on a personal level.