HR Operations Lead, Poland Employee Services

Who we are looking for

We are looking for a HR Operations professional who combines strong hands‑on expertise with people leadership. You bring deep knowledge of Polish HR administration and labor law, confidence in managing operational risk and controls, and the ability to lead a team delivering high‑quality, compliant HR services.

This role is ideal for someone who enjoys owning HR operations end‑to‑end, improving processes, and acting as a trusted partner to the business and external providers.

Your role

As HR Operations Lead, you will lead a team of HR Administrators and be accountable for the effective delivery of HR administrative services in Poland. You will balance people leadership with hands‑on operational ownership.

What you will be responsible for

• Lead, coach, and develop a team of HR Administrators, ensuring consistent service quality, engagement, and clear accountability

• Own and oversee HR administrative processes, ensuring accuracy, timeliness, confidentiality, and compliance with local regulations

• Act as a subject‑matter expert for Polish HR administration, monitoring legislative changes and translating them into operational impact

• Partner closely with internal stakeholders and external vendors to ensure seamless service delivery and issue resolution

• Review, maintain, and enhance HR policies, procedures, and process documentation

• Identify opportunities for operational improvements and independently drive process enhancements and standardization

• Coordinate the flow of critical HR information to stakeholders, vendors, and external partners, ensuring appropriate follow‑up

• Manage complex employee inquiries related to HR administration and employment lifecycle processes

• Prepare standard and ad‑hoc HR reports, providing insights and ensuring data quality

What we value

To succeed in this role, you will bring:

• 8+ years of experience in Polish HR Operations, including at least 2 years in a people‑management role

• Strong practical knowledge of Polish Labor Code, HR administration, and operational controls

• Experience working with outsourced providers and managing service quality

• Solid understanding of social security (ZUS) obligations and working time regulations

• Good command of English, sufficient for daily business communication

• Very strong Excel skills (including pivot tables, lookups, and advanced functions)

• High attention to detail combined with the ability to operate effectively in a dynamic environment

• Strong stakeholder management and communication skills, with a high level of professionalism and confidentiality

• A proactive, solution‑oriented mindset with strong analytical and problem‑solving capabilities

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

Note: The role requires a minimum of three days per week working from the office

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers