Head of Delivery

Hi there!

We are STX Next, a global IT consulting company specializing in customer-focused software services. Join a group of 500 professionals dedicated to helping customers build outstanding products. Leveraging the latest advancements in the field, and a passion for innovation, we're shaping the future of technology one project at a time.

Are you the NEXT one?

Location: Remote

Type of contract: B2B

Job description

At STX Next, we take pride in the quality of services we deliver to our customers. We are looking for a Head of Delivery who isn’t just a manager, but a true business owner. You will be responsible for the P&L of a large portfolio, bridging the gap between high-level account strategy and execution excellence.

If you are a master of "extreme ownership", have a sharp analytical mind, and know how to foster strong relationships within a team-oriented environment, we want to meet you.

Your Responsibilities:

• Strategic P&L Ownership: Take full responsibility for a portfolio of 20+ clients, managing the bottom line and driving profitability.

• Client Partnership: Build and maintain great relationships with your clients (including regular travels) and lead Quarterly Business Reviews (QBRs).

• Strategic Decision-Making: Collaborate with Account and Country Managers to build account plans and manage strategic investments.

• Operational Excellence: Lead client escalations, monitor team budget utilisation, and manage upsells / cross-sells within your portfolio.

• Growth Mindset: Proactively explore new business opportunities within your existing portfolio to drive expansion.

• Team Power: Coordinate closely with development teams to ensure efficient and cost-effective project delivery.

What we’re looking for:

• Experience: 5+ years in IT services management, extensive account management, and a proven track record with international and Polish corporate clients.

• Extreme Ownership: It comes naturally to you to take responsibility for everything in your orbit.

• Business & Analytical Mindset: You understand the numbers and can ensure cost-effective delivery.

• Communication: Excellent command of both English and Polish (written and spoken) and a talent for building bridges between technical teams and business stakeholders. Fluency in German is a plus.

• Grit: You are not afraid of making hard decisions and are highly responsive when the situation demands it.

• Team Spirit: You are easy-going, creative in finding improvements, and a true team player.

Perks & Benefits:

• Remote_First Flexibility: Work from where you feel most productive. We offer a remote-first environment with the freedom to set your own schedule in coordination with your team. Whether you need a midday break or a specific routine, we trust you to manage your time and deliver results while maintaining your personal well-being.

• Leader’s Support: Work with enthusiasts and experts who are willing to share their knowledge.

• Growth Review: Annual sessions to discuss your skills and prepare a clear development plan.

• Health & Well-being: Reimbursed private medical care (Medicover) and Multisport card for you and your relatives.

• Events & Integration: Attend internal webinars, conferences, and our legendary "Workation" team trips.

• Vibrant Communities: Join our AI enthusiasts, gamers, or pet lovers groups to stay connected.

Ready to lead our delivery to the next level? Apply now!