Partner Success Manager

⭐ About Tagvenue

At Tagvenue, we’re building a SaaS-enabled marketplace that is redefining how people discover and book venues around the world. We’re a team of highly capable and deeply curious people who care about solving meaningful problems and influencing how the venue-hire market operates globally.

Every month, thousands of events are planned through Tagvenue – from corporate offsites and private dinners to workshops, film productions, and weddings. We connect people with unique spaces by finding the best match between what users need and the venues available on our marketplace.

As we scale, we’re investing heavily in engaging and empowering our partners – the venue managers. We focus on education, guidance, and hands-on support to ensure venues use Tagvenue’s functionality to its full potential and deliver the best possible experience to our users.

⭐ Role Mission

As a Partner Success Manager at Tagvenue, you will own the performance, engagement, and compliance of a large portfolio of our B2B venue partners across the UK and Ireland.

This is not a reactive support role. You will proactively influence B2B partner behaviour at scale to improve marketplace outcomes such as response speed, feature adoption, compliance, and booking performance.

You will work at the intersection of communication, commercial persuasion, and data-driven decision-making, balancing B2B partner needs with marketplace platform rules and user experience. Success in this role requires independence, structured thinking, and comfort prioritising under constraints. 

Your mission: keep high-quality venues active, compliant, and performing well on the Tagvenue marketplace.

⭐ What You Will Do

• Own B2B relationships with a large portfolio of venue partners across the UK and Ireland, managing engagement, performance, and T&C compliance at scale. Your time will typically be split as follows:

• Spend around 70% of your time on executing proactive outbound communication (calls with B2B partners, targeted email campaigns), influencing venue managers to adopt behaviours that improve marketplace outcomes. 

• The remaining ~30% is dedicated to planning structured communications, analysing metrics, and initiating and leading cross-functional projects to improve B2B partner performance - owning those initiatives end to end.

Daily responsibilities include: 

• Respond to system alerts, risk signals, and performance drops within SLA, deciding where to focus effort based on impact and urgency.

• Assess escalation and policy-breaking cases individually, explain issues clearly, coach venues back to compliance, and document decisions.

• Apply suspensions or escalate delistings when necessary, and manage reactivations once compliance is restored.

• Communicate and negotiate commercial terms with venue managers, ensuring all agreements are accurately recorded in internal systems.

• Support feature rollouts by promoting adoption, educating partners, and contributing feedback, Help Centre materials, and internal improvements.

• Continuously balance partner needs with Tagvenue policies, aiming to maximise marketplace quality and user experience.

You will drive specific outcomes (core metrics) such as:

• Increasing the number of B2B partners who opt in to new or existing marketplace features - from initial opt-in through to supervised adoption, ensuring features are used consistently and effectively.

• Crafting targeted communications that influence venue managers to respond faster to user enquiries, reducing auto-expiry rates and improving overall user experience.

• Addressing breaches of platform Rules & Standards by working with venue partners to prevent repeated offences and policy violations.

• Educating and engaging venue partners on best practices and optimal use of marketplace features, leading to improved venue performance across key marketplace metrics.

⭐ What You Need to Succeed

• We’re looking for a high-agency professional with B2B experience who takes ownership, moves things forward, and doesn’t just move with the flow. Instead, they use data to form hypotheses and propose scenarios to tackle business challenges.

• 3–5 years of experience in high-volume external B2B roles such as partner manager, sales manager, account manager, customer success, marketplace operations, or commercial operations.

• Proven experience managing large B2B partner portfolios, running structured follow-ups, and driving behavioural change at scale.

• Strong communication and persuasion skills, including handling objections, negotiating terms, and resolving conflict.

• Ability to work independently with clear ownership of goals, without relying on scripts or step-by-step instructions.

• Strong prioritisation and time management skills, especially when working with competing signals, alerts, and deadlines.

• Analytical and data-driven mindset, comfortable using dashboards, performance indicators, and risk signals to decide where to focus effort.

• Customer-first but outcome-driven approach, able to balance relationship-building with commercial and platform objectives.

• Comfortable working cross-functionally with product, marketing, sales, and support teams.

• Fluent English at C1+ level.

Strong Plus

• Experience in SaaS, marketplace, platform, or tech-enabled businesses.

• Experience working with CRM tools, internal dashboards, or reporting systems.

• Exposure to automation, process improvement, or scalable operational workflows.

• Project coordination or initiative ownership beyond day-to-day partner communication.

⭐ What We Offer

• Flexible working hours

• 24 paid days off plus all bank holidays

• Birthday day off

• Annual growth budget for books and courses

• Fully remote work or from our Kraków office

• Quarterly company gatherings in Kraków for alignment, collaboration, and celebration

Please send your CV in English.