Front Line Customer Support

taxology is a dynamically growing B2B startup.  

We’re dealing with the automation of VAT Compliance processes in the EU for e-commerce sellers. An innovative approach, heads full of ideas, hands full of work, this is how the team can be described in brief.

Our mission is to provide a service that will allow our clients to focus on what they do best – selling goods by internet in Europe.

Job description 

In your new role as a Front Line Customer Support you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times.

You will answer calls, raise tickets in JIRA system and assign relevant employees to each request.

Front Line Customer Support

Your responsibilities:

·        Providing front-line customer support by phone and via email,

·        Raising and keeping records of Customer tickets in JIRA ticketing portal,

·        Working closely with the second support line,

·        Setting appointments for the team,

·        Liaising with other departments to provide a speedy and quality resolution to our Customers,

·        Ensuring the highest level of Customer service.

Perfect team member profile: 

·        At least one year experience in a similar position,

·        Ability to use Helpdesk/Jira ticketing system,

·        Ability to use CRM systems,

·        Strong communication and interpersonal skills,

·        Experience in providing excellent customer service,

·        Very good organization skills with the ability to multi task,

·        Ability to work efficiently within a team,

·        Fluent level of written and verbal communication skills in Polish,

·        Good level of written and verbal communication skills in English,

·        Very good knowledge of Microsoft Office package.

What You will get:

·        Stable employment conditions,

·        Competitive salary depending on experience,

·        Employment in a company with an established position on the market,

·        Remote work,

·        Essential work tools,

·        Work in a young and professional team,

·        Friendly working environment.

So if you are a champion of service delivery and have helpdesk experience we would like to hear from you. This an ideal time to join our exceptional taxology team!

Click "Apply now” button and join taxology team!