Customer Success Manager

What You’ll Do

• Lead high-impact onboarding experiences that set customers up for long-term success from day one — combining product know-how with deep listening and business empathy.
• Run tailored, use-case-driven demos that spark “aha” moments and connect features directly to real outcomes.
• Build strong relationships with a wide range of accounts — from new customers to key strategic clients — and serve as their long-term growth partner.
• Proactively re-engage inactive or low-touch accounts to unlock hidden value and drive product adoption.
• Partner closely with Sales throughout the entire customer lifecycle — supporting both pre-and post-sale efforts to maximize impact and alignment.
• Conduct ROI-focused business reviews to identify opportunities for deeper product use or account expansion.
• Monitor customer health using data and tools (e.g. Salesforce), acting early to reduce churn and address risk.
• Collaborate with Product, Support, and Marketing to streamline the customer journey and surface client feedback.
• Support scalable success initiatives — including targeted campaigns, tailored trainings, and customer education programs.

What You Bring

• You spent 4+ years in Customer Success, Account Management, or a hybrid sales/client-facing SaaS role, and you understand what makes customers tick — and stick.
• You have a proven track record of owning customer relationships across different lifecycle stages — from onboarding to growth and retention.
• You have a strong commercial acumen with experience identifying and driving upsell, cross-sell, or renewal opportunities.
• You’re comfortable working alongside Sales as part of a unified revenue team.
• You’re a confident communicator and presenter — able to distill complex ideas into meaningful business value.
• You naturally build trust — with your clients and your teammates. You listen, challenge, coach, and show up consistently.
• You have an analytical mindset and hands-on experience using Salesforce or similar CRM and customer analytics tools.
• You’re naturally proactive, structured, and energized by solving problems and helping customers grow.

Why Join Now?

This is a rare opportunity to shape something new.

You’ll be joining a lean, focused team at the exact moment we’re redesigning how we work — and you’ll have real influence over what comes next. That means freedom to experiment, room to make an impact, and a seat at the table with Sales, Product, and Marketing.

If you’re looking for a role where you can plug into a system and coast — this probably isn’t it. But if you want to help build the future of CS from the inside out and be part of a team that’s energized by change, you might feel right at home.

The way we work:

We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.

If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.