Salesforce Administrator

About Tiugo

We are Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency and scale their business. Tiugo contains a suite of brands which are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands include CKEditor, TinyMCE, ButterCMS and Uploadcare.

Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

Scaling globally, we are seeking a talented Salesforce Administrator to join our remote team of 260+ from around the world.

Your New Role

Tiugo’s Revenue Operations team seeks an experienced Salesforce Administrator to own Salesforce orgs for two of our four brands—CKSource and Uploadcare. The position involves launching a new Salesforce instance in 2025 while assuming ownership of an existing, highly customized Salesforce environment. Key duties include optimizing human process and system workflows, resolving technical debt, collaborating with stakeholders, and ensuring consistency with cross-portfolio standards. Given the substantial impact on company-wide objectives, a methodical, proactive, and detail-oriented approach is essential to achieving alignment with the other Tiugo brands.

Job requirements - Key Responsibilities

CK/Uploadcare Salesforce Org Management

• Serve as the primary administrator for the CK/Uploadcare Salesforce orgs, overseeing the full lead-to-cash process.
• Address technical debt from recent transformations, and execute iterative improvements to enhance system performance and maintainability.
• Administer users, permission sets, profiles, and related security configurations.

Flow and Automation

• Design, develop, and refine Flows and automations to meet evolving business requirements.
• Collaborate with the RevOps Systems Director to ensure solutions align with organizational standards.

Stakeholder Collaboration

• Work closely with Sales, Marketing, Account Management, and Finance/Ops stakeholders to gather requirements and maintain a prioritized backlog of enhancements.
• Present proposed solutions and updates to the RevOps Systems Director for review and approval.
• Collaborate with RevOps colleagues to ensure that solutions and updates are inline with established standards at other brands

Ongoing Support and Enhancements

• Provide daily support, troubleshoot issues, and identify potential improvements.
• Ensure system health and data accuracy through proactive monitoring and maintenance.

Documentation and Knowledge Sharing

• Maintain comprehensive documentation of key processes, configurations, and decisions.
• Contribute to training initiatives for junior team members and stakeholders as needed.

To be successful in this role you need the following:

• Minimum of 3 years of Salesforce administration experience, preferably in complex, customized environments.
• Advanced expertise in Flow design, automation, and Salesforce best practices.
• Strong problem-solving skills and the ability to navigate complex technical challenges.
• Familiarity with lead-to-cash processes and relevant integrations.
• Demonstrated success in a remote, structured work environment.

Why join Tiugo?

Our Tiugonauts are a huge part of what makes Tiugo a great place to work! Aside from a great team, some of our benefits include:

• Annual financial bonus depending on the company’s performance
• Flexible schedule and fully remote work
• Professional development resources
• LinkedIn Learning access
• Extra leave for Tiugo Day - our company’s foundation day and your birthday
• English lessons with a native speaker and an online language platform where you can learn English, Spanish, and German
• Access to a mental health and well-being platform with 24/7 dedicated psychological support
• Private medical care (Enel Med or Medicover) and Multisport card
• 2 weeks of paid parental leave for our contractors