Danish​ Customer Care Agent SME Services

Does working at one of Europe’s largest fintech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world

Your tasks:

• Handle customer inquiries via email, chat, and calls about acquiring or technical products

• Use CRM, ERP, and other systems to assist customers effectively

• Provide technical support for card terminals and self-service portals.

• Manage administrative tasks such as updating customer details and resolving invoice-related questions.

• Collaborate with internal and external teams to ensure smooth operations.

Our requirements:

• Fluency in Danish language (spoken and written).

• Fluency in English (spoken and written).

• Strong communication and teamwork abilities.

• Technical aptitude for reporting IT incidents.

• Service-minded, proactive, and self-driven.

• Flexible and result-oriented with a strong focus on quality.

Nice to have:

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.

• Fin-tech knowledge.

• Prior experience in customer service or contact centers.

We offer:

• Employment contract, with salary: 7824-10960 PLN gross/month. 

• Model of Payment: Basic salary (based on experience): 5200-8000 PLN gross + Language Bonus 2000 PLN gross + Quarterly performance bonus (maximum range): 1872-2880 PLN gross. 

• Hybrid working from Kraków 3 days per week or if you live far from Kraków- remote working mode. 

• The initial training will take place at the office with the duration of 5-6 weeks. For remote employees, a hotel accommodation will be provided during those 5-6 weeks. 

• 8-hour working time from Monday to Friday between 8:00 a.m. and 5:00 p.m. (40h per week, usually 8-16. However, you may be requested to cover different opening hours 1-2 times every 2 weeks.) 

• Private health insurance.

• Sports card subsidy.

• Life insurance.

• The real opportunity to grow is by taking part in recruitment and internal training.

• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply!