Real Time Analyst with English

RTA with English

Do you want to develop in data analysis? Are you comfortable communicating in English? Do you possess analytical skills, easily draw conclusions, and prioritize tasks effectively? Check out what we have prepared for you! We are confident that joining our team will help you develop your skills and will be one of the best decisions you make!

Start your career as Real Time Analyst in Transcom!

In this role, you’ll be monitoring and analyzing real-time data to optimize our workforce’s performance, ensuring seamless service delivery to our customers. You’ll track call volumes, agent adherence and workflow distribution, making timely adjustments to meet service level agreements and enhance overall productivity. Collaborating closely with managers, Team Leaders, IT and company clients you’ll drive data-driven decisions that improve our operational effectiveness and customer satisfaction levels.

RTA plays a pivotal role in ensuring operational efficiency and effectiveness. RTA monitors incoming and outbound calls, agent availability, and workload distribution in real-time. This includes tracking call queues, agent adherence to schedules, and adjusting staffing levels as needed to meet service level agreements. 

Benefits for YOU:

• You will receive an organized introduction through a structured onboarding process and dedicated mentors;
• You will have all the necessary equipment and devices to perform your job effectively and creatively;
• Monthly salary consisting of a fixed base and bonuses;
• Ability to grow and learn new skills.

What we are looking for:

• Excellent use of MS Office (especially Excel);
• Analytical skills and problem-solving abilities;
• Flexibility, support, and the initiative to drive changes and solutions;
• Knowledge of English language on a B2 level and native level of Polish language;
• Developed organizational skills, including the ability to prioritize work effectively.