Human Resources Manager

HR Manager – Krakow, Poland

At TTEC, we’re all about the Human Experience. Elevated. As an HR Manager in Poland you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

You will be responsible for leading an established HR team, providing support, guidance and development. The role reports to the HR leadership team in EMEA.

What You will be Doing

Looking for an opportunity where you will make an impact on the employee experience? In this role, you will partner with operations and human resources as a trusted advisor to deliver a high level of customer service to employees. You will implement and advise on policies, processes, benefits, and respond to employee relations issues. As a forward thinker with a high level of integrity and judgment, you will proactively work with leadership to identify solutions to issues and implement continuous improvement.

You will report to the Senior HR Manager. You will make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, You will

• Gather and analyze information through observing processes as you look to constantly improve processes and business performance
• Consistently communicate status and progress on site initiatives to leadership teams through regular reporting and updates
• Bring your technical expertise and understanding to implement compliance with all local human resource laws and regulations
• Provide support to various departments, manage multiple on-going tasks while minimizing the number and severity of employment claims

What You Bring to the Role

• 3 years + experience in Human Resources
• HR experience in BPO is essential or similar organization
• Strong experience of managing teams – people focused
• Knowledge of Human Resource Information Systems and recruitment processes
• Consistently mentor and inspire others 
• Understanding and interpreting data for reporting
• Understanding of Employment Relations law and Enterprise Bargaining Agreements

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

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