Branch Support Desk Specialist

What we do?

UniCredit in Poland belongs to one of the largest financial groups in Europe, serving over 15 million Clients, including one million businesses. We are building a new banking model that combines the speed and appeal of a fintech with the strength and stability of a universal bank. We draw on 150 years of experience and the unique expertise of our teams, acting as the Group’s pan-European innovation hub.

We are creating ultra-fast and transparent banking with an “all-in-one” application and new opportunities for all Clients - individual, business, and corporate. We provide full omnichannel service thanks to a network of flagship branches in key Polish cities and our Support Center.

Our greatest value is our People - a Team of creative experts who thrive in a dynamic and innovative environment. We focus on collaboration, engagement, and achieving ambitious goals.

We are looking for a Branch Support Desk Specialist to join us at this pivotal moment, share our vision, and help shape the future of European banking.

What you will be doing?

• Case & Issue Management: Resolve branch inquiries directly or escalate them to the relevant internal teams for specialized support.

• Case Integrity: Verify all submissions for mandatory data and documentation. Proactively address information gaps before forwarding files.

• Workflow Mastery:Manage service requests across different tools and solutions. Correctly route issues to relevant departments or Product Owners.

• Proactive Follow-ups: Keep members updated at every stage and ensure all follow-up actions are completed.

• Effective Communication: Manage end-user communication.

• Performance & Collaboration: Work with your team to share knowledge, improve service quality, and provide accurate reports on your performance.

Skills you should have

• Experience in banking customer support or core banking.

• Strong command of both Polish and English (B1/B2), written and spoken is essential for clear communication.

• Very good interpersonal skills. You should be empathetic, a great communicator and comfortable working in a fast-paced, agile environment.

• You must have a team-oriented mindset with a genuine passion for delivering outstanding customer experiences.

• Proactive and solution-focused approach to daily tasks is required. You should be someone who takes initiative and stays one step ahead.

• Positive and can-do attitude, willingness to learn and grow alongside the team are key.

• Nice to have: experience with Jira.

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies. 
Unless limited by banking regulations we offer a flexible form of contract.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location: home/office —  according to your preference. 
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 
We co-sponsor your Multisport card and cover 50% of its cost. 
You will work on computer equipment that delivers the best user experience — Apple MacBook. 
Our office in Warsaw offers healthy snacks throughout the day. 

Our process

We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!