Sales Development Representative (M/F) - User.com

A bit of who we are and the position context 

Positive… your next success story

Positive is a fast-growing B2B SaaS company empowering 350+ employees across 10+ brands, operating in France, Spain, Italy, Germany and Poland.

Our vision ➡️ to be the most trusted European one-stop shop for digital marketing solutions. 

Our mission ➡️ to empower clients to succeed, with smart, intuitive marketing software, fostering meaningful customer relationships and delivering data-driven insights.

Our goal ➡️ to achieve €100 million turnover within the next 2 years ! 

Our ambitions are high… and our means to get there are solid ! In 2022, we raised +€110 million to support our targeted 35% yearly growth and to allow us to onboard other brands in our portfolio. 

Discover more about us and our technologies on our website. 

User.com  your next Company

Recently joining the Positive Group, user.com represents the next generation of customer engagement platforms. A major player in marketing automation in Europe, user.com launched in France in 2024. Our all-in-one platform combines data management (visitor tracking, CRM, segmentation, etc.) and multichannel marketing automation (email, SMS, web and mobile push notifications, live chat, chatbot, in-app messages, and more).

user.com has already captured the attention of prestigious companies across Europe, including Carrefour, BNP Paribas, and LG. Experiencing rapid growth, user.com now supports and enhances the engagement of more than 340 clients worldwide, strengthening its position as a leader in customer engagement and digital marketing innovation.

To support our expansion in Warsaw, User is seeking its future Sales Development Representative.

Why we recruit a SDR

Reporting to Bartosz, Head of Sales, you will promote the user.com product tailored to B2B key accounts, helping clients optimize their digital communication.

You will prospect Mid-Market and Enterprise brands to secure initial meetings and grow the sales team’s pipeline.

Your mission is to generate a pipeline of meetings and new business opportunities, working closely with the sales team.

Your main responsibilities include:

• Understanding the Mid-Market / Enterprise offering, particularly the Customer Engagement Platform (CEP), user.com

• Prospecting new clients (Outbound) using phone, email, social networks, and any other channels available to you — potentially leading meetings as your skills progress

• Identifying decision-makers within new accounts and initiating contact

• Qualifying leads ahead of events attended by the sales team

• Promoting and educating prospects about our offers

• Ensuring a first level of qualification for inbound leads

• Tracking and reporting your actions in our CRM

What You’ll Need to Succeed

• You already have initial sales experience (internship or apprenticeship) and hold a Bachelor’s degree in business (Bac+3).

• You are pursuing a Master’s degree in business.

• You are familiar with prospecting methods and have a strong interest in digital and/or marketing roles.

• You are resilient, curious, and comfortable communicating in written English.

• 2 Years of or overall experience in certain previous roles Diploma 

Nice-to-haves (areas where you can grow on the job)

• Resilient

• Strategic ⇒ someone who can help even ad hoc sales, not only cold call

• Discipline, rigour, strategic ⇒ keep everything on track and knowing whom to talk to in which way / via which channel

• Loves to speak, opened BUT not too pushy either (to organize demos for instance)

• English

How you will thrive in this role

• Target: 16 meetings/month (1–2 per week per senior)

What’s in it for you 

Perks & Benefits 

According to local entity policy

Contract & Compensation

• Permanent

• 4000 PLN

• Additional individual performance and/or collective/company-wide bonus

Location & Remote policy

• Office in Warsaw

• Remote flexibility

Extras

• Additional benefits that we can detail during the interview process

Company culture 

Across Positive, we are driven by customer and employee satisfaction. We believe in team work to provide our clients with the best technologies and services possible. And we also believe our employees should live a top-notch professional adventure with us. 

Our values : 

👌Simple : we focus on efficiency and scalability

💡Innovative : we highlight creativity and forward thinking

✅Reliable : we emphasize trust, accountability and performance

💪Sustainable : we prioritize long-term growth and impact 

Our recruitment process

 👉Please send us your resume in English.

Step 1 – Intro call (30 min video) with Alexia - Talent Partner. We’ll discuss your background and aspirations, and give you more insight into the role and Positive.

Step 2 – Interview (45 min on-site) with Anna - Senior Business Development Manager - direct manager. A chance to dive deeper into your skills and see how you could work together.

Step 3 – Interview (45min video) with Bart - Head of Sales. 

Throughout the process, Alexia will stay in touch and be your main point of contact.

We’ve shared a lot about us — now we’d love to hear more about you. 

 👉We look forward to your application!