Service Delivery Manager

Vector Synergy is a NATO Prime IT Partner with 14+ years of experience, specialising in cyber defence and IT services. We are trusted by organisations such as NCIA (NATO Communications and Information Agency), the EU (Europol, European Space Agency), as well as companies in defence, critical infrastructure, and BFSI industries.

All of our highly skilled experts possess a personal security clearance, allowing them to work on secret and top-secret classified IT projects. Close to 200 of our tech professionals are currently involved in projects with classified and sensitive information, while over 1000 ready-to-go talents stand ready to support your projects.

Regardless of the kind of IT expertise you require, Vector Synergy can deliver innovative, scalable solutions, and act as a one-stop destination for all your tech needs. As the central hub for a network of specialised consultants, we're the best choice for organisations striving for excellence.

We are currently searching for 🔍 ❗️ Service Delivery Manager ❗️

This role offers an exciting opportunity to contribute directly to the growth and success of the company, while developing strong client relationships and delivering high-quality consultancy services.

Skills and attributes for success:

✅ Experience in IT Service Delivery or Account Management: With 2-3 years of relevant experience, you will bring a solid understanding of service delivery dynamics and client relationship management, particularly within the IT sector

✅ Fluency in English: Exceptional communication skills in English are essential, enabling you to effectively engage with clients and consultants alike

✅ Willingness to Travel: You should be prepared to conduct regular on-site visits, primarily in Belgium, to maintain and strengthen client relationships

✅ Public Sector Experience: Experience working with public sector or governmental clients is a valuable asset, as it will help you navigate the unique challenges and requirements of this market

✅ Innovative Problem-Solving: A strong desire to explore and implement innovative methods to reach clients and address challenges is key to your success in this role

✅ Self-Motivation and Resilience: The role demands a high level of self-motivation, persistence, and the ability to maintain composure under pressure. A positive outlook and goal-oriented mindset are essential attributes

✅ Exceptional Organizational Skills: Your ability to organize and manage multiple tasks simultaneously will be crucial in ensuring service delivery meets the highest standards

Description of the role:

✅ Service Delivery Management: Ensuring the efficient and cost-effective delivery of consultancy services, meeting and exceeding client expectations. This includes taking full accountability for service performance and driving future demand by delivering outstanding results

✅ Client Relationship Management: Developing and maintaining strong, long-term relationships with clients and consultants by conducting regular on-site visits, actively listening to their needs, and addressing any issues promptly. Your ability to identify client needs and provide tailored solutions will be crucial

✅ Project Understanding and Support: Gaining a deep understanding of ongoing projects to better support the recruitment process of consultants. Your insight into the specifics of each project will be instrumental in matching the right talent to client needs

✅ Process Analysis and Optimization: Analyzing both client and internal processes to identify areas for improvement. You will create and implement strategies that enhance service delivery, ensuring efficiency and client satisfaction

✅ Performance Monitoring and Reporting: Regularly monitoring your performance against KPIs, deadlines, and procedures, ensuring adherence to the highest standards. You will also be responsible for providing detailed reports to company management, outlining performance, feedback, and areas for improvement

✅ Contract Negotiation and Service Portfolio Development: Gathering feedback from clients and conduct performance reviews to understand their evolving needs. Leverage this information to negotiate contracts and expand the portfolio of services provided, contributing directly to the company's revenue growth

Our offer:

🎁 Fully employment contract or B2B contract

🎁 Remote or Hybrid work model

🎁 Private health care (Lux Med) fully paid by the company

🎁 Co-financing for MultiSport sports card

🎁 Opportunity to travel

🎁 Opportunity to take advantage of group life insurance

🎁 Training budget of 1000 PLN every 6 months (training budget never expires)

🎁 Opportunity to develop and improve your skills

🎁 Weekly massages at the office

🎁 English lessons

🎁 Sports events and integrations