Restaurant Specialist

Company Description

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners. 

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language. 

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

We are looking for a Restaurant Specialist to work with our Partners and help them utilise two of Wolt newest tools - Wolt Ads & Wolt Promos. This role will be responsible for managing ads & promos operations and reporting, ensuring that campaigns are executed on time and on budget and providing detailed campaign performance reports to internal and external stakeholders. The ideal candidate will have basic experience in sales, strong analytical skills, ability to focus on detail and willingness to gain more experience in ads operations.

What you'll be doing

• Pro-actively contacting our Partners to secure their participation in Wolt Ads & Wolt Promos campaigns
• Set-up and launch of ads and promos campaigns, ensuring accurate tracking and monitoring of delivery and performance
• Monitoring campaign performance daily, analyzing data and proactively identifying optimization opportunities through performance dashboards
• Reporting of performance & impact to both Partners and internal stakeholders
• Working with internal & external teams to ensure that campaigns are delivered on time and on budget
• Continuously identify opportunities to improve Ads & Promos operations processes and procedures to increase efficiency and effectiveness
• Managing incoming queries regarding Wolt Ads & Wolt Promos

Qualifications

• Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders
• Strong analytical skills with the ability to analyze and interpret data to inform decisions
• Strong attention to detail and ability to manage multiple projects simultaneously
• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment
• Fluent Polish and English
• Previous experience is good to have, but not required