Analyst - Quality Assurance (Credit Control)

Why you'll love working at Xceedance:

• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients' develop.
• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.

Role description

Are you data savvy? Do you have a desire to seek out the righteous? Do you have an adaptable and curious mind? Are you a radar for opportunities for growth (beyond your own garden)? In order to ensure we are delivering outstanding quality services to our clients, we have established a Quality Assurance function within our Krakow Center. We are looking for an experienced Quality Assurance Analyst to join our QA Team, who will gather and evaluate data from our Credit Control Team to ensure it meets the company’s quality standards. This role is driven and visible by our clients, so you can definitely expect to have exposure to and to connect with leading industry experts, as well as our experienced colleagues in other locations worldwide.

You will also be responsible for the following functions:

• Reviewing and analyzing various documents, including but not limited to policy documents, incident reports, financials, legal/court documents, etc.
• Reviewing bank details and amounts for correctness with documents, closings and cash application.
• Focusing on various operational areas, such as accuracy, delivery time, knowledge base and morale.
• Performing 2nd pass Quality Checks - sampling quality checks to ensure effectiveness of the QC process.
• Quality checking and analyzing data to identify areas of improvement.
• Designing, planning and implementing improvement plans.
• Preparing root cause analyses.
• Supporting the team by auditing daily tasks.
• Ensuring adequate documentation and quality of data.
• Preparing dashboards and reports.
• Coordinating with our clients on process related issues and updates.
• Driving a continuous improvement culture.

Requirements:

• Analytical, problem-solving, root cause analysis and decision-making skills
• Quick and keen learning with strong MS Excel skills 
• Attention to details is critical
• Very good knowledge of English
• Good knowledge of German or Spanish or French (at least B1)
• Creativity and ability to question status quo
• Interest in working in a dynamic international environment.
• A positive attitude and sense of humor are a must!

Knowledge of Six Sigma, experience with Lean, and previous project management experience would be advantageous and highly regarded.

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training – to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours (we start between 7:00 and 10:30 am).
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to have covid vaccine or do a volunteering work, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.