Help Desk

You will be:

• providing technical support to users (2nd line support),

• installing, configuring, and maintaining workstations and peripheral devices,

• monitoring and maintaining server infrastructure (both physical and virtual),

• handling equipment in the server room (assembling, replacing, diagnosing),

• creating and updating technical documentation,

• managing user accounts and permissions (AD / Office 365 / etc.),

• working with a ticketing system.

Your profile:

• minimum 2 years of experience in a similar position,

• knowledge of Windows systems (10/11), Windows Server, Linux, and macOS,

• basic understanding of networking concepts (TCP/IP, DNS, DHCP),

• ability to work with physical servers and/or virtualization (e.g., Hyper-V, SCVMM),

• familiarity with Active Directory and Microsoft 365 environments,

• logical thinking and problem-solving skills,

• good communication skills and ability to work with end users,

• ability to provide user support in English and Polish,

• willingness to work in a hybrid setup (3 days per week in the office - Wroclaw),

• availability to start within 2 weeks (preferred).

Recruitment Process: CV review – HR Interview – Technical Interview – Decision