KYC Specialist

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. 

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities

• Verifying client registration documents (KYC – Know Your Customer)
• Assessing data consistency and completeness, resolving discrepancies
• Reporting missing information and maintaining documentation records
• Providing support to XTB clients (via phone and chat – including evenings and night shifts)
• Working with foreign documents and communicating with clients in both Polish and English

Requirements

• Willingness to work full-time in a shift-based system (including weekends, holidays, and night shifts)
• Fluency in Polish and at least B2-level proficiency in English
• Ability to analyze documents and identify irregularities
• High attention to detail, accuracy, perceptiveness
• Commitment, positive attitude, good work organization
• Ability to multitask and solve technical issues

Nice to have

• Previous experience in KYC or Customer Support

What we offer

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more

Benefits