Director of Sales- Customer Experience & AI Transformation (contact centres)

Join Yosh.AI, Google Premier Partner and leading GenAI solution provider for Customer Experience in Europe, working with companies like Zalando, Orange, Metro, CCC, Medicover, eSKy and many more across Poland and Europe. We are on the lookout for talented individuals to contribute to our mission of transforming customer experiences in the retail, banking, and insurance sectors on a global scale. As Google Partner of the Year 2024, we collaborate on numerous cutting-edge and R&D projects, setting industry standards in AI applications.

If you're ready to make a significant impact and work with a team of passionate experts within our team and Google, Yosh.AI is your destination. Apply now to be a part of our award-winning journey and help us drive the AI revolution.

About the job you're considering

Yosh.AI is the leading GenAI company for Customer Operations and Contact Centres AI transformation. This includes:

AI voice and text agents with best-in-class customer journey design and implementation

Conversational Analytics, data and insight platform implementation powered by Gemini to design transformation strategy towards AI automation

Google Contact Centre and service deployment

Your role

• As a Director of Sales Customer Experience & AI Transformation, you will be responsible for creating, developing and closing a sales pipeline of customer solutions that support the extensive growth of the set og GenAI products offered by Google and Yosh.AI. You will:
• Build a sales pipeline through existing and new stakeholder networks (working directly with the Google sales team and internally)
• Consult with internal stakeholders across industry verticals to engage with existing and new clients
• Develop customer operations solutions through collaborating with other areas and expertise across Google and Yosh.AI
• Support clients in creating and implementing industry leading AI-First Omni-Channel CX strategies to meet customer & client needs
• Assess existing processes and technology to identify opportunities for the implementation of new AI solutions
• Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes
• Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes (e.g. NPS, C-Sat, Cost to Serve)
• Assist clients in optimising their workforce and skill sets to meet service levels and changing demand periods
• Creating winning proposals for response to RFI’s/RFP’s in the Customer Operations and Contact Centre market

Your skills and experience

• Experience of selling and deploying solutions for contact centre
• Experience within commercial modelling and sizing
• Management of a successfully delivered sales pipeline
• Clear evidence of winning new client business in the Customer Operations and/or Contact Centre markets
• Cross-sector experience, across Automotive, Retail, Consumer Products, Energy & Utilities, Telco & Media, Financial Services industries in welcome to address Yosh’s clients across sectors
• Working knowledge of Contact Centre solutions (e.g. Salesforce/Zendesk/AWS/Genesys Cloud/Google CC AI/NICE CXOne) advantageous

What is in it for you? 

We offer

💰 Competitive salary– adequate to the experience and form of employment

🎓 Training programs from Google Partner Advantage Program

🌐 Proper exposure to the world of AI LLMs and #GenAI

🤝 Close cooperation on developing AI solutions with Google teams

🏥 Private Medical insurance (Poland only)

🏋️ A multisport card (Poland only)

📝 B2B form of employment

🏡 Remote location upon your choice

🎉 Informal work culture based on a passion for discovering new solutions, open communication

What we look for:

• A culture add to our dynamic, innovative team
• Engaging, clear communicators
• Growth mindset and willingness to learn
• A strong desire for high performance and self motivation
• A mentality of getting it done and putting in the work
• Ability to think on your feet and find solutions in-flight
• Experience prospecting and cold calling (highly regarded)
• Consistent achievement of target or critical metrics