Senior System Analyst

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees. To support our growth, we’re looking for a System Analyst who will play a key role in bridging the gap between business needs and technical execution. You’ll work closely with cross-functional teams to design smart, scalable solutions that directly impact how our products evolve.

Requirements:

Experience

• At least 5 years of experience in system analysis or a similar role

• Previous experience in the financial domain – a strong advantage

Technical Skills

• Familiarity with programming concepts

• Strong skills in system design, business process modeling, and data analysis

• Ability to create and maintain detailed technical documentation

• Knowledge of BPMN and UML

• Experience with Microservices and API integration

Soft Skills

• Excellent analytical thinking and the ability to interpret complex systems and workflows

• Strong organizational and communication skills

• A proactive approach to problem-solving and decision-making

Responsibilities:

• Gathering and analyzing business requirements from stakeholders

• Leading meetings and discussions with business teams to understand their needs and system expectations

• Collaborating with internal development teams and external vendors to define technical solutions

• Creating and maintaining clear, structured system/technical documentation

• Translating requirements and documentation into actionable tasks for the development team

• Taking part in workshops to identify processes, improvements, and system functionalities

• Proposing and designing new features

• Analyzing logs, metrics, and system errors to recommend optimizations

• Supporting the QA team in creating test cases and conducting acceptance testing

If you're passionate about connecting the dots between business goals and technical solutions—and want to work on impactful products in a fast-moving environment—ZEN is the place for you.