Your responsibilities

• Customer service inbound pre- and post-sale via phone, e-mail and chat
• Assisting customers via social media platforms (i.e. IG, Facebook)
• Placing and processing customers’ orders and claims
• Cooperating with the Marketing and e-Commerce Teams
• Ensuring timely fulfilment of the customers’ orders together with Logistics and Warehouse Teams
• Reporting to the Team Lead of the Customer Care Team

Our requirements

• You are native / fluent in Romanian
• You have great written and communications skills
• You have good cultural knowledge of a given market
• You are a fast learner
• You have good Microsoft Office and Google Cloud Suite knowledge
• You are able to work in a team as well as individually
• You are able to work under pressure and multitask
• You are willing to work in shifts of 8 hours (08:00 - 16:00) or (14:00 - 22:00) CET
• You are willing to work 5 days per week but including Saturday and Sunday
• You have fast typing speed capabilities

What we offer:

• Work in an international environment in a fast-growing company
• Work in a pleasant atmosphere within a great team
• Career and self-development opportunities
• Intensive training in all aspects which you lack experience in
• Office in the city center
• Attractive salary
• Full time employment contract
• Flexible working time
• Private healthcare package, also for family members
• Multisport card
• Discount on furniture purchases
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Pizza day
• Company party 1 x / year
• Team and company integrations after hours
• Non-corporate company structure
• Relocation package for people ready to move to Szczecin
• 26 days off regardless of seniority