BFF Banking Group is the largest independent specialty finance in Italy and a leading player in Europe, specialized in the management and non-recourse factoring of trade receivables due from the Public Administrations, securities services, banking and corporate payments.

PMO Process and Transformation, Professional

📍Workplace: Łódź

The ideal candidate will have following skills and attributes:

• University degree in Economics, Administration, or Master in Digital Process Transformation
• Minimum of 4 years of experience in roles related to BPO companies
• Proficient in English
• Excellent knowledge of Excel
• International experience in the banking sector is a plus

Responsibilities:

• Continuously improve processes to drive efficiency and effectiveness
• Propose process automation solutions to streamline manual data entry and achieve operational excellence
• Provide support to the entire Group and prioritize tasks in alignment with directives based on instructions received from the Operations Director
• Participate in sessions with internal teams to develop new tools and processes
• Support the enhancement and implementation of algorithms to replace manual calculations within various units
• Collaborate with external consultants on the implementation and design of new tools and systems
• Share expertise in customer management and contribute ideas for process automation
• Lead creative process transformation initiatives within Poland, including establishing a centralized back office and implementing new systems
• Analyze existing processes and standardize them to align with group standards across 12 countries
• Design and implement a new transactional system to enhance operational efficiency
• Develop a centralized service center for European countries, focusing on back-office operations, process changes, and the implementation of a new factoring system

We offer:

• Attractive employment conditions (e.g. private medical care, multisport card, Pluxee card, Pluxee Lunch Pass card)
• Language courses
• Referral program
• Work in an inspiring international company
• Good atmosphere at work
• Challenging work in an international environment under highest standards