We are looking for an experienced Account Specialist to help us build lasting relationships with our partners and drive performance improvements across the Bolt Food organization and beyond.

About us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As an Account Specialist, you will be responsible for driving our business and developing, and supporting the growth of our partner restaurants in the designated area. As an Account Specialist, you will have a clear understanding of our key business goals and actively support our partners to generate long-term value for our partners on the platform. In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - supporting local execution of our global projects through collaboration with the Account Management team in managing business priorities.

Your daily adventures will include:

• Proactive communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market in-person visits to your designated portfolio(up to 50% of the time)
• Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible for evaluating local market characteristics, competition, trends, and drivers, monitoring and supporting progress toward their business objectives
• Analyze market-specific behavior to gain insights and support the team in improving customer experience
• Support the execution of our commercial strategy, and solve daily commercial and operational challenges
• Collaborate with the Sales & Operations team to smoothly activate all restaurants
• Negotiate restaurant contract conditions such as commission rates and campaign plans
• Manage and organize eater-facing campaigns ensuring that all processes are in place at the city level to maximize campaign performance
• Work with cross-functional departments to drive business growth (Campaigns, Partner Operations, Customer Service, Courier Operations)

About you:

• BS degree in Business Administration, Business Development, Operations or related field.
• 1-2 years of experience in account management, business consultancy, business development, sales, customer support
• Excellent communication & written skills in English and Polish.
• Affinity or experience within e-commerce, HoReCa and/or food tech are considered a plus
• Proven track record of client success and consistently achieving metrics and revenue targets
• Good analytical skills. Ability to interpret and present data to support decision-making..
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech..
• You are organized. You deliver stuff on time & handle stress.
• Ability to influence partners over the phone to implement suggestions You are social. You can easily network with people of all backgrounds..
• You are social. You can easily network with people of all backgrounds..

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Become part of our Business Operations team

We are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.