Process Manager

ABOUT THE PROJECT:

Join Customer Care Management (CCM) as we transform for international customer

excellence in a digital world. We need you to standardize processes and drive innovation!

YOUR RESPONSIBILITIES:

• You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.
• You will establish process control, define KPIs, and integrate the 'voice of the
• customer
• You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

OUR REQUIREMENTS:

•  You have successfully completed a study or an apprenticeship with a commercial focus.
•  You are proficient in process management, optimization methods, and are familiar with customer care processes.
•  Furthermore you have a good understanding of KPIs and interdependencies.
•  Also you are skilled in root cause analysis and deriving improvement options.
•  Your have a minimum B2-level English proficiency.
•  Very good project management skills.
•  You have an entrepreneurial mindset, holistic thinking and you are a solution- focused team player with a focus on quality.
•  You are well experienced and enjoy working in an intercultural team setup.
•  You thrive to work in a high-paced, sometimes stressful, and changing environment.
•  And you have a strong customer/user focus.

WHAT WE OFFER:

•  Work in an international company.
•  Stable employment under an employment contract.
•  Private medical care package.
•  Sports card at an attractive price.
•  Life insurance on preferential conditions.
•  Seniority awards.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!