Bonprix wants to be at the forefront. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".

📍 Łódź

Process Manager

ABOUT THE PROJECT:

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation!

YOUR RESPONSIBILITIES:

• You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.
• You will establish process control, define KPIs, and integrate the 'voice of the customer'.
• You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

OUR REQUIREMENTS:

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are proficient in process management, optimization methods, and are familiar with customer care processes.
• Furthermore you have a good understanding of KPIs and interdependencies.
• Also you are skilled in root cause analysis and deriving improvement options.
• Your have a minimum B2-level English proficiency.
• Very good project management skills.
• You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer/user focus.

WHAT WE OFFER:

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!