Becoming a Customer Service Advisor:

As a Customer Service Advisor, you will be supporting a well-known brand - Marks&Spencer, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence.

What you’ll be doing:

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis

• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

• Accurately record all contact interactions on systems in line with expected process

• Ensure you give a positive image and great first impression to all contacts

• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Skills you need to succeed:

• C1 English skills + C1 German Language skills

• Being highly methodical with a thorough attention to detail

• Having excellent organisational skills and ability to work to stringent customer service SLA’s and KPI’s

• Demonstrating confidence and the ability to communicate clearly and effectively • Showing excellent PC and data entry skills

• Bringing a proactive attitude with the ability and ambition to develop role in the future

• Able to work in shifts between 10am – 6pm Monday to Sunday, 5 days a week

• Ready to participate full time in on site training (4 weeks) and then work in hybrid mode (3 days from office and 2 days remotely)

What’s in it for you:

• Employee Assistance Program for employees and their families (psychological support)

• An extra day off for voluntary activities close to your heart

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to become one of the Internal Trainers

• A multinational environment with strong ties to UK business culture

• LuxMed medical healthcare and Generali group insurance

• Multisport Plus / Classic or MultiKafeteria benefit systems

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)