We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.

What you'll be doing:

Important individual tasks

• Driving the quality and quantity of outputs from all assigned customer associates
• Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
• Control of deployment times (e.g. duty roster, breaks)
• Productivity: target achievement regarding operational, project-specific key figures

Leadership of the customer associates

• Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
• Performance management and maintaining adherence to required standards, processes, and workflows
• Follow-up and control of quality assurance
• Conducting employee reviews

Project-related tasks

• Maintaining project documentation and the associated tools
• Planning and follow-up (reviews) of training courses for customer associates
• Organising and implementation of team meetings and briefings
• Preparing of required reports and presentations

Skills you need to succeed:

• German or French C1+ level is a must
• English B2/C1
• Customer-oriented thinking and attitude
• Exellent organizational and communication skills
• Very good analytical and critical thinking
• Service-oriented, appreciative, and respectful attitude
• Good understanding of reltionships and strong relations building skills
• Experience in a position of responsibility (Deputy Team Leader / Supervisor role)

What's in it for you:

• Performance bonus
• Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
• An extra day off for voluntary activities close to your heart
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to become one of the Internal Trainers
• A multinational environment with strong ties to UK business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)