Your responsibilities:

• Answer phone calls, e-mails, live chats, and messages on social media from customers.
• Help customers with issues related to the service, troubleshoot on the customer's behalf, and solve the customer's problems to the best of your ability.
• Work shifts: morning 8:00-16:45, afternoon 15:15-00:00 Monday to Sunday. (Local time)
• Phone calls are inbound, no cold calling.

Our requirements:

• Macedonian and communicative level of English in both oral and written.
• Suitable for people without experience.
• Good computer skills and good knowledge of MS Office.
• Ability to quickly identify customers’ problems and needs.
• Ability to set priorities and manage daily responsibilities effectively.
• A client-oriented approach, patience, and strong communication skills.
• Team players with the ability to also work independently.

What we offer:

• Possibility of working from home.
• Attractive salary.
• Attractive bonuses according to the performance.
• Daily use of foreign languages, especially English.
• Opportunity to develop a career within a multinational environment.
• Team-building events.
• Fully paid training to prepare you for direct contact with customers.
• Team leader support at every stage of cooperation.
• Coaching, mentoring to improve your qualifications.