Customer technical support specialist with German

Your responsibilities

• Diagnosing and resolving inbound and outbound calls, emails, and chats with a strong focus on understanding and addressing customer needs.
• Providing support to customers navigating digital channels.
• Identifying and troubleshooting product issues, demonstrating a proactive approach to problem-solving.
• Determining if a customer can resolve the issue without requiring a technician visit and providing guidance to achieve this.
• Preparing detailed reports that describe technical issues for service technicians.
• Monitoring the resolution process of customers' technical issues to ensure accurate and effective solutions regarding products, features, and characteristics.
• Assisting customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
• Committing to delivering high-quality service in alignment with KPI targets.

Our requirements

• Bachelor’s degree.
• Proficiency in German (minimum C1 level) and English or Russian (minimum B2 level).
• Strong interest in new technologies.
• At least 6 months of experience handling claims and consumer complaints.
• Solid understanding of Windows and MS Office.
• Knowledge of law, particularly in consumer rights and data protection.
• Excellent communication skills and a strong focus on working with people.
• High level of personal culture and customer orientation.
• Strong commitment and motivation to work.

What we offer

• Stable employment with a full-time contract starting from the first day of cooperation.
• Work in a comfortable office located in the center of Katowice.
• Comprehensive benefits package, including a MyBenefit cafeteria, private medical care, and life insurance.
• Comprehensive training to fully prepare for the role.