Your responsibilities

• providing a comprehensive service to Ryanair airline passengers
• Assisting passengers via: incoming calls/chat/e-mail
• providing general information
• supporting passengers with travel difficulties
• providing information on issues related to baggage, ticket reservations and flight rescheduling - anything that may happen during the trip
• solving passengers’ day-to-day problems
• handling complaints and issues

Our requirements

• knowledge of Spanish C1/B2 level, English B1
• availability to work from our office (Katowice)
• communication skills and attitude towards working with people.
• high personal culture and customer orientation
• ability to use Windows operating system and MS Office
• commitment and motivation to work - together we can achieve more! 😊

What we offer

• attractive salary based on a civil contract (35.71 PLN gross per hour).
• Flexible working hours between 9:00 and 20:00 - you decide when and how many hours you would like to work!
• modern workplace in the heart of Katowice
• team-building events
• fully paid training to prepare you for direct contact with customers
• team leader support at every stage of cooperation
• coaching, mentoring to improve your qualifications