Job description:

• providing a comprehensive service to Ryanair airline passengers,
• assisting passengers via: incoming calls/chat/e-mail,
• providing general information,
• supporting passengers with travel difficulties,
• providing information on issues related to baggage, ticket reservations and flight, rescheduling - anything that may happen during the trip,
• solving passengers' day-to-day problems,
• handling complaints and issues.

Requirements:

• knowledge of Italian C1, English B2,
• availability to work from our office in Katowice,
• communication skills and attitude towards working with people,
• high personal culture and customer orientation,
• ability to use Windows operating system and MS Office,
• commitment and motivation to work - together we can achieve more!

We offer:

• attractive salary based on a civil contract,
• flexible working hours between 9:00 and 20:00 - you decide when and how many hours you would like to work!
• modern workplace in the heart of Katowice,
• team-building events,
• fully paid training to prepare you for direct contact with customers,
• team leader support at every stage of cooperation,
• coaching, mentoring to improve your qualifications.