Who we are looking for

• Business focus and understanding of the organization and key business stakeholders
• Business - IT and communication skills, excellent interpersonal skills and customer orientation
• Proven IT product and service management experience
• Agile Practitioner or alike
• ITIL Foundation certification is must
• BA / BSc in Business Studies or similar
• Relationship management and strong experience with reporting metrics and tools
• Ability to work with minimal guidance and willing to take ownership
• Hands on mentality - Track record in delivering projects or product increments
• Experience of designing and delivering high quality application architecture and standards
• Ability to translate key complex technical issues into common business language and requirements
• Strong technical problem solving and analytical skills plus the ability to rapidly build knowledge in new areas
• Understanding / experience in working with outsourced vendor in service management environment
• Strong understanding of the “IT Service oriented” approach and culture

Your future role

• Contact person for application covering (Daily, Contactify, Alleo and being responsible for the roadmap / lifecycle )
• Drive road map covering design, architecture, in collaboration with LoB, external parties and IT infrastructure team
• Service-subject matter expert delivering overall service lifecycle support (i.e. root cause analysis, complex problem management, etc.)
• Governance – Ensuring that all necessary roles (Business Owner, Service Owner, ITS Owner and members of the change advisory board) are defined
• Issuing and maintaining audit proof product documentation (no major findings, IT Audits at least satisfactory)
• Own the release management process and facilitate the decision making
• Maintain ServiceNow CMDB records as required according to the minimum standards
• Conduct recurring activities to maintain the service throughout a financial year (Year Wheel)
• Oversight of Total Costs of Ownership incl. License management, estimates time and material, SLAs with internal and external suppliers, recharge agreements and financial

What we offer

• Stable job in a multinational company based on an employment contract;
• Working in a flexible hybrid model - partially from home and the office;
• Additional 2 paid days off and 2 days for charity activities;
• Private medical care program, life, and travel insurance;
• Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
• Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
• Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
• Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning);