Operations Manager

HELP US MAKE THE WORLD GO ROUND!

TOGETHER WE CREATE A CHAIN OF PROFESSIONALS - BECOME OUR LINK!

About Company:

As DHL, we are a world leader in supply chain management and support our customers in developing their business. DHL employs almost 600,000 people. It works in more than 220 countries and regions around the world, connecting people and businesses safely and reliably, enabling a global trade flow. Our employees daily deal with the delivery of the best logistics solutions and service the largest warehouses in Poland and around the world for various industries (including e-commerce, technology, life sciences and healthcare, energy, automotive and retail). Within LLP business (Lead Logistics Partner) we deliver 4PL (fourth parts logistic) services for our European and global customers. Within this framework, we are represented by approx. 940 employees at fifteen locations in 10 countries in Europe. Are you motivated to make our LLP division become even better? Then we should get to know each other. Become part of an international network and benefit from a variety of advantages!

We know how important it is to implement in our organization. From the very beginning, we will provide you with the necessary training, because human capital is DHL's largest investment. We have an internal training platform where each of our employees creates their individual plans and development paths.

We work based on mutual respect, and we expect you to be open to new challenges that we have plenty of!

Your role:

The purpose of the role is to manage the logistics team and optimize processes to ensure high service quality and compliance with specific industry and operational requirements.

What do we offer ?

• Real development opportunities - over 70% of recruitment processes are selected from internal candidates,

• Quick recruitment process,

• Company car,

• Medical care,

• Co-financing for holidays,

• Christmas vouchers,

• Co-financing for sports cards (Multisport),

• Possibility to join group insurance on preferential terms.

What will we do together ?

• Managing a team of logistics professionals in a challenging environment subject to tight lead times and strict quality specifications and sector regulations;

• Developing processes for international cargo management using the DHL TMS, integrated with various customer solutions and ERPs;

• Defining and owning relevant KPIs to meet service speed and quality targets;

• Leading and developing the control tower team with a focus on leadership, succession planning, and change management;

• Achieving and sustaining agreed productivity levels in the control tower;

• Collaborating with stakeholders to deliver optimal supply chain solutions and support savings targets;

• Overseeing the implementation of new process and service improvements before launch;

• Working with the Value Creation team to develop continuous improvement initiatives;

• Supporting procurement and carrier management activities with necessary operational backing;

• Managing freight movements and ensuring service quality through carrier control;

• Handling customer relationships at the operational level;

• Acting as a deputy for the Head of Account when required, supporting broader business objectives.

Who are we looking for?

• Experience in Project, Change and Carrier Management;

• At least 5 years Supervisory or Management experience in a 4PL or a logistics environment with proven change management success;

• Customer relationship management skills;

• Demonstrable record of service improvement through innovation;

• International remit, focus on Europe;

• Fluent English;

• Ms PowerBI experience and knowledge of Life Science and Health Care/Chemicals industry will be an asset.

What happens after sending a CV with your application?:

Please notice, that despite the fact that we review all submitted application, due to the large number of CVs we receive, we can only respond to the selected candidates. Therefore, if you do not receive a message our within the next 14 business days, it will mean that the recruitment process has been unsuccessful. If your CV is qualified to the next stage, our Recruitment Specialist will contact you by phone to present you the details of the job and talk about your experience and your expectations. Depending on the recruitment process, you may be invited to a meeting at our branch. You will be informed about the recruitment result decision by e-mail or telephone.