Digital Team Supervisor

Responsibilities:

• The role brings a mixture of operational, account management and team management activities. The mission of this position is to lead and inspire the team to achieve desired objectives, budgets, and quality and maintain high client satisfaction
• Building long-term relationships with clients by extensive analysis and understanding of their business needs, improving continuously the overall client experience
• Develop and execute digital merchandising strategies for clients aimed to drive online sales, enhance user experience, and achieve business objectives. Presenting creative, innovative ideas, discovering new client’s needs
• Managing a market-dedicated team and supervising their scope, performance and KPIs
• Supervision the progress made by the team, maintaining on-time and high-quality task delivery within the desired budget, task allocation
• Day-to-day analysis of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, providing feedback and performance reviews, encouraging professional growth

Our requirements:

• Ambitious individual with a business-oriented, strategic approach
• Passionate leader with min. 3 years of team management experience (min. 5 people in the team)
• min. 5 years' experience in e-commerce (preferably in the product eMerchandising on eRetailers pages), deep understanding of the industry
• Experienced in working for a digital agency will be a big plus
• Experienced in working with various (preferably international) clients and ability to build long-term relationships with them
• Strong organizational skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to effectively communicate with clients, team members, and other stakeholders, as well as present findings and recommendations in a clear and compelling manner
• Experience in budget management
• Assertiveness, ability to resolve conflict situations and make difficult decisions
• Flexibility and adaptability to quickly respond to changing market dynamics, technology trends, and business requirements in the rapidly evolving digital landscape
• English on B2+/C1 level

What we offer:

• Employment contract (Umowę o pracę)
• Development and training
• Choice of benefits (MultiSport, Private Medical Care, Life insurance, e-learning platform)
• Great atmosphere and inspiring international environment without rigid corporate rules
• Supportive culture based on trust and open communication
• Lots of unforgettable company events and integrations 🙂
• Office in the city centre of Warsaw - just next to the metro station
• Hybrid work system (2 days from the office, 3 days remote)
• Shorter work day on Fridays during summer months
• Charity initiatives
• Video games at work
• Snack drawer and delicious coffee 🙂

What you can expect in the recruitment process:

• Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR person (videocall)
• Step 3 Recruitment interview with team director
• Step 4 Task preparation and presentation