B2B Client Service Agent with foreign languages (French, German, Spanish)

Division: Client Service

In the Client Service department, we are in daily and direct contact with our customers. As a trustful partner we support their day-to-day business, help resolve their problems and propose efficient solutions through collaboration. We offer our support via phone, mail and chat.

Euroclear Poland has been awarded as the ‘Most vibrant workplace’ during the 11th Central and Eastern European (CEE) Services Summit in 2023.

Role:

• Supporting our international clients.
• Establishing and maintaining effective relationships with clients as well as gaining their trust and respect.
• Works and constantly coordinates with different stakeholders internally, specifically account managers and operations, in solving service issues and escalations.
• Interfacing with Euroclear's Operations teams (Asset Servicing, Transactions Processing, Tax or Collateral) to solve problems and keep clients in the loop.
• Anticipating client’s needs and finding solutions within the indicated policies and procedures.
• Taking care of appropriate follow-up (timely, accurately) of all client matters.
• Ensuring proactive communication to all parties involved.

Required Qualifications:

• 2 years of experience in a sales, business development or customer service role.
• Understanding of financial markets and knowledge of securities.
• Genuine team player.
• Strong proven relationship management and communication skills.
• Excellent command of spoken and written English.
• Strong client focus and can-do attitude.

New ways of working:

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

We have floating working hours, for this specific role, starting at 9 a.m. to 17:30 p.m., sometimes in a month starts at 11 a.m. and finishes by 7:00 p.m.

What we offer:

We offer an excellent opportunity to practice and develop your talents in a highly professional and motivated team, interacting with many stakeholders across the whole organization.

Why join us?

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the a clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. Join us and work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. Develop your talents while interacting with people at all levels across the organisation. We are growing, and so will you!

Benefits:

• Private medical care
• Life insurance
• Flexible working hours
• Christmas gifts
• Employee referral program
• Annual bonus
• Benefit platform with an attractive dedicated budget

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.